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Refund and Returns Policy

This Refund Policy governs the purchasing of online courses and training programs offered by KeenSoft Solutions on its website, https://keensoftsolutions.com/.

1. General Refund Eligibility

Our refund policy is structured to protect the value of our proprietary course content while allowing a reasonable period for the student to evaluate the purchase.

To be eligible for a refund, all the following conditions must be strictly met:

  1. The refund request must be submitted via email to info@keensoftsolutions.com within 7 days of the original course purchase date.

  2. The student must not have accessed more than 10% (ten percent) of the total course content, as measured by our learning management system (LMS).

  3. The student must not have downloaded any course resources, documents, exercise files, or proprietary software (if applicable).

  4. No portion of the placement assistance or career counseling services (if included in the package) has been utilized or scheduled.

2. Non-Refundable Items and Services

The following items and services are not eligible for a refund under any circumstances:

  • Refund Requests After 7 Days: Any request submitted after the initial 7-day period.

  • Excessive Course Access: If the student has accessed more than 10% of the course content.

  • Downloaded Materials: If any downloadable files (e.g., PDFs, code, project files) have been accessed or downloaded.

  • Placement Assistance Fee: Any amount explicitly designated or bundled as a fee for Job Placement, Career Counseling, or Resume Review is non-refundable once the course is purchased, as it involves reserving immediate capacity and resources.

  • Free Trials or Demos: Courses purchased after a successful free trial or demo session are considered final sales.

  • Discounts/Bundles: Courses or services purchased under a special promotion, sale, or as part of a bundle package.

3. Process for Requesting a Refund

To request a refund, you must:

  1. Send an email to info@keensoftsolutions.com with the subject line: “Refund Request – [Your Course Name]”.

  2. Include the following details in the body of the email:

    • Full Name of the Student

    • Email Address used for purchase

    • Date of Purchase

    • Course Name Purchased

    • Reason for the Refund Request (Mandatory)

  3. We will review your request and check the activity logs (access percentage, downloads, etc.) within [Insert Number, e.g., 5-10] business days.

  4. If the refund is approved, the money will be processed, and a credit will automatically be applied to your original method of payment within [Insert Number, e.g., 7-14] business days.

4. Termination of Access

Upon approval of a refund, your access to the purchased course, and any associated materials or platforms (including our LMS and student community), will be immediately and permanently revoked.

5. Course Changes and Cancellations

KeenSoft Solutions reserves the right to modify the content, trainers, and schedule of any course. If we cancel a course entirely, a full refund will be offered to all registered students, regardless of the time elapsed since purchase.